By William Brook
An ex-serviceman is considering taking his property manager to court after living with constant leaks has made his life a misery.
Andrew Ferris, 36, now an electrical engineer, has been putting up with a leaky roof and long stretches without hot water at Sir Walter Rayleigh Court in Greenwich since he moved in last June, 2019.
Mr Ferris and his neighbours have complained to property managers L&Q repeatedly, but maintenance has been poor, with leak repairs lasting only until the next period of heavy rain.
This is despite residents paying a sizable £260 monthly service charge.
Mr Ferris said: “I’ve never met such a bunch of incompetent people as at L&Q.
“No one’s got a clue what’s going on. There doesn’t seem to be anyone that comes round to inspect work.
“That amount for a service charge is high money, and for that you’d expect to live somewhere nice.
“We get sent messages whenever there is a problem with our water, and I must have had 60 messages this year.
“It’s like a nightmare living here. I’ve had enough. I just don’t want to live here anymore, especially with Covid going on as well.”
Mr Ferris said that the state of his home is starting to affect his mental health, and that he wishes he never moved into the property in the first place.
He has contacted Matthew Pennycook, the MP for Greenwich and Woolwich, but has had no response.
Mr Ferris served four and a half years in the British Army, and will be contacting Army charities in the hope that they will support him and perhaps rehouse him.
An L&Q spokesperson said: “We apologise that Mr Ferris has been affected by the roof leaks at Sir Walter Reilly Court.
“The welfare of our residents is our utmost priority and we know this situation is frustrating.
“Unfortunately, the leaks in this building are a result of an issue with the roof when it was built. As this is a latent defect, we are working closely with the developer, Durkan, to reach a permanent solution.
“Patches of the roof have been repaired in the interim and Durkan have reassured us that repairs to the roof above Mr Ferris’s flat are due to be carried out this week.
“We are in regular communication with the residents in this building, including Mr Ferris and will update them as soon as we have agreed the next steps.”
L&Q claim that Durkan has accepted full responsibility for the issues with the roof.
A Durkan spokesperson said: “We are currently working with L&Q to find the best way to resolve this issue and expect a solution to be agreed shortly.”
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