TfL reopens all services impacted by cyber attack

Transport for London (TfL) has reopened access to customers’ contactless journey history after a cyber-attack in September forced it to close down many online services.

Customers using pay-as-you-go with a contactless bank card or mobile phones for travel can now see their full journey history online and apply for refunds if required.

The reopening of contactless.tfl.gov.uk comes after TfL reopened systems for Zip photocards, 60+ London Oyster photocards, 18+ Student Oyster photocards and other concessions last month.

This means that all TfL fares services impacted by the recent cyber incident are now reinstated. 

The rail network has been unable to provide many online services since its systems were hacked in September.

To deal with the incident, TfL temporarily restricted access to customers’ contactless journey history while it undertook security checks. 

TfL intends to refund customers who have paid more for their travel than they should have due to TfL not being able to accept new photocard applications. 

There will be delays in contacting customer services as TfL tackles the backlog from its phased reintroduction. 

Customers are instead advised to log into their online account to see whether they can request refunds that way.

Shashi Verma, chief technology officer at TfL said: “We apologise for any inconvenience that this incident has caused our customers.

“I want to also personally thank our engineers and customer services teams who have worked hard during this incident to support customers and restore services.”

To view your TfL online account for Oyster or contactless – please visit tfl.gov.uk/account

For the latest information on TfL’s recovery from the cyber security incident can found here – tfl.gov.uk/campaign/cyber-security-incident

(Picture: Kenneth Jorgensen/Wikimedia Commons)