Team are declared healthcare heroes


Nominated by Sidcup mum Simone Reynolds for the care of her daughter Rosie-May, staff in the ear, nose and throat (ENT) team at the Lewisham and Greenwich NHS Trust have been awarded the trust’s Healthcare Hero Award for 2017.

The Healthcare Hero award is given to staff or teams who are nominated by the public for going the extra mile to ensure their patients receive care.

This award was one of 12 presented at the recent annual staff awards ceremony which is dedicated to recognising the hard work of the exceptional people who work at the Trust.

Simone said: “The ENT team are fab. They absolutely need to be recognised for their outstanding care because I feel they are seen as being a ‘routine’ service but what I saw was really exceptional. My daughter had a procedure to have her ears pinned back and when the day came to have the bandages removed she was very anxious and collapsed. The whole team rushed to help with consultants, clinic managers, nurses and healthcare assistants all working as a team and doing what they could to make her, and my partner Paul and I, feel relaxed.

“The ENT team showed that they are not only specialists in their field but that they also had all-round skills which enabled them to assist in an emergency. As her parents Paul and I were very worried and panicking but they not only put my daughter at ease, but us too. They have done such a wonderful job and it has given Rosie-May a new confidence and she is like a different girl.  She definitely has a new life with her new ears, so we are all so grateful.”

Val Davison, chairwoman of Lewisham and Greenwich NHS Trust, said: “It was so nice to meet Rosie-May and the rest of her family and have Rosie present the Healthcare Hero prize to the ENT team. She certainly stole the show.

“As chairwoman it means a lot to me to read how our staff helped the family, both with the success of Rosie-May’s operation and her aftercare. Our staff work so hard and it means so much to them to be acknowledged and recognised for what they do. Both myself and the other judges are always so touched when we read the nominations and it is a delight to uncover our unsung heroes who deserve recognition.”

Judge Dr Elizabeth Aitken, medical director for Lewisham and Greenwich NHS Trust, said: “It is always so moving to read the testimonies from our patients or members of the public about the care our staff provide, and the Healthcare Hero award is truly special.

Everyone in the ENT team went above and beyond to help Rosie-May and her parents get through a difficult and stressful situation and we are very happy they took the time to write and tell us about the ‘outstanding’ care they had received so we can celebrate our amazing staff.”

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