Bromley chiefs admit letting down mum’s son over delayed care plan

By Joe Coughlan, Local Democracy Reporter

A mum has been awarded £3,500 from Bromley council after the authority reportedly failed to provide appropriate education to her son for nine months.

The council was criticised in a Local Government & Social Care Ombudsman report for its delay in issuing an Education, Health and Care (EHC) plan for a child.

The report stated that the mum’s son began having issues with school in October 2022 and he stopped attending full time. She said she tried to keep him in school for at least an hour a day but his extreme anxiety caused him to run away. The family’s GP reportedly provided a sick note and the child’s school made a referral to the council to arrange alternative provision.

The outreach report service from the council was said to have worked alongside the child, called B in the report, to help alleviate his anxiety but the impact was minimal. B’s attendance continued to drop despite ‘exceptional levels’ of support. Bromley council then received a request for an EHC needs assessment at the end of December that year after receiving information on the child’s poor attendance.

The authority reportedly made initial requests for information at the end of January 2023 but did not request health information until early April, which was beyond the statutory six week timescale.

This was due to the council not allocating an educational psychologist (EP) to the case until March 17, when they were then given six weeks to finish their report.

The mum, named Miss X in the report, was said to have contacted the council on several occasions to ask for an update. The council responded in early April to say it was due to make a decision on an EHC plan on April 9, but stated this may be delayed until April 28 and acknowledged this was three weeks beyond the statutory deadline.

Despite most of the requested information being obtained within the required timeframe, the response from the EP was not provided until May 3. The council decided on May 11 to issue an EHC plan for the child.

The mum sent the authority an occupational therapy report on May 19 and a speech and language therapy report on June 28, but still there were delays.

The parent also requested amendments to a draft plan in July and August. The authority issued a second version of the plan on August 11 and Miss X asked the authority to not publish the final plan until a meeting had taken place. However, the authority told her it would be issuing the final plan, which was published on September 14.

Miss X appealed the decision to publish the plan in November 2023 as she was not happy with its content. She claimed the council had not met its legal obligation to provide her son with full-time education.

The authority claimed to the ombudsman that it had made attempts to find alternative education for B but all those who responded claimed their institution could not meet his needs.

The ombudsman criticised the council for issuing the final EHC plan nine months after accepting the initial request, which was beyond the required 20 week timescale. They added that they felt the delay was not solely due to the council as Miss X reportedly presented information late and asked the authority to delay issuing the final statement.

They said in the report: “While I can appreciate the council wanted to work with Miss X and ensure she was able to submit her views about her son’s education, the statutory duty sits with the council and it should ensure EHC plans are issued within 20 weeks.”

Bromley council was instructed by the ombudsman to apologise to Miss X and B. It was also told to pay the mum £3,500 in recognition of the distress caused and for the two terms of education B lost between January and September 2023.

A Bromley council spokesman said: “Bromley council has cooperated fully with the ombudsman’s investigation and agreed with the proposed remedial action.

“The council is committed to providing every child in its borough with the best possible education but sometimes struggles when the available resources, both from within the council and outside agencies, are insufficient to provide the service we would wish to the ever-growing numbers of families seeking support.”

Pictured top: Bromley Civic Centre (Picture: Joe Coughlan)