Property firm is named best in the UK

This is one occasion when an estate agent doesn’t need to exaggerate the positive – or airbrush out the blotches on a “des res”.

Penge estate agency Propertyworld has been named the Best Small Estate Agency Chain in the UK at the allAgent’s Estate & Letting Agents Customer Experience Awards.

The 20-year-old family-run agency beat more than 12,000 firms and 25,000 branches in the annual awards, to take the title.

Each category winner was selected based on the agency’s customer reviews and ratings over the previous year. This judging method means that only the property agents that have consistently provided a high standard of customer service are successful.

The award win is the latest in a long line of award recognition for family-run agency Propertyworld, which was also shortlisted in two categories at the prestigious Negotiator Awards in October.

The company was also named Best Estate Agent in London 2016 by Build magazine. The recent award success follows impressive growth from the independent agency, which has seen annual turnover almost double since 2013.

Richard Crowley, director at Propertyworld said: “It is a real honour to have been awarded Best Small Estate Agency Chain in the UK.

“We care passionately about the service we give to all our customers and everything we do is designed to make the customer experience as special as possible.

“We truly believe how we do things is as important as what we do. This award is proof that our approach is the right way to do things and all of our team should feel incredibly proud of all their hard work.”

The awards are organised by website allAgents.